HCL Technologies Ltd. (HCL), a leading global IT services provider, today announced that it will provide IT application and infrastructure operations and management for Dr Pepper Snapple Group (NYSE: DPS), a leading producer of flavored beverages. HCL will deliver application support and maintenance, and manage and monitor infrastructure support and operations leveraging its Managed Services Model. DPS will become HCL’s anchor service desk customer at HCL’s Raleigh, N.C. global services delivery facility.
“After evaluating a number of global service providers, we selected HCL due to the strong team and comprehensive technical solution tailored to our business needs. With its Axon acquisition, HCL also offers deep SAP capabilities, an area of importance to us,” said Virginia Guthrie, CIO and senior vice president of information technology for Dr Pepper Snapple Group. “The transparency and flexibility that was provided by HCL throughout the entire RFP process was unmatched, and we look forward to working with the HCL team on our IT and business process initiatives.”
DPS will leverage HCL’s Integrated Operations and Management Center (IOMC) approach to ensure that the applications and infrastructure teams work out of the same facility to reduce silos and improve technology-enabled services and solutions. The five-year engagement will assist DPS in the following areas: application support and maintenance, end-user computing, integrated service desk and network management.
“Our main objective in working with DPS is to help the company achieve its business-aligned IT goals and increase the value of IT to the business,” said Shami Khorana, president, HCL America. “With a world-class customer like DPS, we continue to expand our leadership in our Consumer Packaged Goods Vertical and bring on new staff at our new facility in North Carolina.”
HCL will also deliver managed print services for DPS. The services will be delivered through HCL’s partnership with Xerox. This global partnership was announced in November: http://www.hcltech.com/pdf/press-releases/2008/hcl-xerox-alliance.pdf .
HCL was recently ranked as the World’s No.1 Best Performing IT Infrastructure Services by Global Services 100 Survey 2008. For more information, visit: http://www.hcltech.com/
